Privacy Policy
Bowtruss, Inc. · Effective Date: March 12, 2026
This Privacy Policy describes how Bowtruss, Inc. ("Bowtruss," "we," "us," or "our") collects, uses, and discloses information about you when you access or use our website at www.bowtruss.io and our cloud-based construction project management platform (collectively, the "Service"). By using the Service, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect information you provide directly to us, information we collect automatically, and information we may receive from third parties.
Account and Registration Information
When you create an account, we collect your name, company name, email address, phone number, password, and billing information. If you are adding Authorized Users to your account, we collect similar information for those individuals.
Customer Data
Information submitted through the Service by you or your Authorized Users in the course of using the platform, including job details, project documents, RFIs, submittals, schedules, change orders, invoices, photos, daily logs, messages, and any other data you choose to enter or upload. You retain ownership of your Customer Data.
Usage and Log Data
We automatically collect information about your interactions with the Service, including IP address, browser type, operating system, referring URLs, pages viewed, features used, and timestamps.
Device Information
We may collect information about the device you use to access the Service, including hardware model, operating system version, and unique device identifiers.
Communications
If you contact us for support or otherwise communicate with us, we retain records of those communications.
How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Service.
- Process transactions, manage subscriptions, and send related transactional communications such as invoices, receipts, and renewal notices.
- Authenticate users and enforce account security.
- Respond to your support requests, questions, and feedback.
- Send you product updates, feature announcements, and promotional communications related to the Service. You may opt out of marketing emails at any time via the unsubscribe link in those messages.
- Send SMS messages related to the Service where you have consented. Message and data rates may apply. Reply STOP to opt out at any time.
- Analyze aggregated, de-identified usage data to understand trends and improve the Service. This aggregated data does not personally identify you and may be shared with third parties.
- Comply with legal obligations and enforce our Terms of Service.
Data Storage and Security
Your information is stored on secure cloud infrastructure. We implement industry-standard technical, administrative, and physical safeguards to protect your information from unauthorized access, use, modification, deletion, and disclosure, including encryption in transit and at rest, access controls, and regular security reviews.
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Customer Data will not be accessed by Bowtruss personnel except as necessary to provide the Service, respond to support requests, or comply with legal obligations.
Data Retention
We retain your account information and Customer Data for as long as your account is active or as needed to provide the Service. If you cancel your account, we will retain your data for a reasonable period to allow for reactivation or data export, after which it will be deleted, unless retention is required by law.
You may request deletion of your account and associated data at any time by contacting us at legal@bowtruss.io.
Sensitive Data
You agree not to submit sensitive personal information through the Service, including full credit card numbers, social security numbers, government-issued identification numbers, health or medical information, or any information subject to special regulatory requirements such as PCI DSS, HIPAA, or GLBA. Payments are handled by our third-party payment processor; we do not store full payment card information.
Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws including the right to access, correct, delete, or export your personal information. To exercise any of these rights, please contact us at legal@bowtruss.io. We will respond within the timeframe required by applicable law.
Third-Party Links
The Service may contain links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any information to them.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of the Service following notice of changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: